My Provider was in the My Choice Provider Locator last week, now I don’t see them. What do I do?    

Not a problem. You are free to see your selected Provider.  

At OneShare Health, our Members are not restricted to an In-Network/Out-of-Network requirement when it comes to Physicians and Facilities. 

To maximize your Program, receive care from whoever you want without restriction, and stretch your healthcare dollar further, you can follow this simple Freedom of Choice Guide! 

Step 1: For the Common Cold, Allergies, and Much More: Smart Virtual Care 

Smart Virtual Care visits are always 100% shared at OneShare Health, which is at no additional cost to Members. Virtual Visits on average with Clever Health™, our Smart Virtual Care provider, take about 16 minutes from start to finish. This means Members will be saving time and money! 

Through the Clever Health™ App, you will experience greater convenience, faster visit times, more accurate diagnoses, and additional Prescription Discounts. It's your go-to for common ailments such as: 

  • Allergies 
  • Cold & Flu 
  • Digestive conditions 
  • Ear Infection 
  • Fever 
  • Insect Bites 
  • Joint Aches and Pains 
  • Rashes 
  • Sinus Infections 
  • Skin Inflammation 
  • Urinary Tract Infections 
  • Asthma 

You just need to download the Clever Health App  to get started! 

Step 2: Find Your Doctor 

We know how important it is for you to see the doctors you trust. Therefore, our Members have access to the easy-to-use My Choice Provider Locator, which lists the Providers who have an existing relationship with OneShare or one of our partners and whose bills are likely to be processed more quickly and efficiently. 

We accept any accommodating Provider and will work with them behind the scenes to ensure you receive a fair price for the services performed. However, OneShare Members are not limited to those doctors listed in the My Choice Provider Locator. So if you don't find the doctor you're looking for, our team is ready to help! 

Here's how you can find your doctor: 

  • OneShare Health Programs use the My Choice Provider Locator for doctor services. To search for a doctor or Provider, go to MyChoice.OneShareHealth.com 
  • If you're not seeing your doctor in the My Choice Provider Locator? Not a problem! You can see your selected Provider, anyway. Providers will call OneShare Health to verify the Membership, and our trained team of Coordinators will take care of the rest. 

Step 3: Find a Facility Such as a Hospital, Surgery Center, and More 

If you have ever worried that the Facility you visit for a procedure is considered Out-of-Network, well, worry no more! At OneShare, we provide cost sharing to any accommodating Inpatient, Outpatient, Hospital, Surgery Center, or Clinical Lab Facility for Eligible services under your chosen Program. 

Here's what Members need to do: 

  • If you need to schedule services at an Inpatient or Outpatient Hospital setting, Surgery, or Clinical Lab, call OneShare Health at least 10 days before your visit so we can help you find a Facility. 
  • OneShare Health will process Eligible services at a Fair and Reasonable Amount
  • If, for any reason, you receive a balance bill from a Provider, contact OneShare Health immediately via email at Correspondence@OneShareHealth.com. Attach the bill from your Provider in the email. OneShare will work with your Provider and advocate on your behalf to settle the balance bill. 

If you need assistance or want more information on Fair and Reasonable Sharing, please contact Member Support at (855) 699-1274, Monday through Friday, 8 am — 6 pm CST, or by email at MemberSupport@OneShareHealth.com

With OneShare Health Christian Health Plans, you can enjoy no network  restriction so you can go to any doctor. “Therefore encourage one another and build one another up, just as you are doing.”

I Thessalonians 5:11 (ESV)With OneShare Health Christian Health Plans, you can enjoy no network  restriction so you can go to any doctor.